EgisedgeOracle Partner

Support model

Dedicated consultants, not a ticket queue

Ongoing Oracle support is delivered by two dedicated consultants who learn your system: one functional, one technical.

Dedicated team

A named functional consultant and a named technical consultant for your estate.

No hour bank

Support is a set monthly team, not hours drawn down. Projects and enhancements beyond support are added to the same contract.

Your working day

Cover for working hours in the GCC, UK and Europe, the US or Australia/NZ, agreed at the start.

Quarterly updates

For Oracle Fusion, we review each update against your processes and run the regression tests with your team.

Implementation

How a project runs

  1. 1

    Discover

    Workshops on your processes, data and integrations. A fixed scope and plan.

  2. 2

    Design

    Configuration design, integrations, data migration approach and test strategy.

  3. 3

    Build and test

    Configuration, integrations (Oracle Integration), data loads, system and user acceptance testing.

  4. 4

    Go live

    Cutover plan, go-live support and hypercare.

  5. 5

    Support

    Handover to the same people who built it, under the support model above.

Weekly status against agreed milestones. Try the project estimator for an indicative timeline.

Talk to us

Tell us what you run today

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